Frequently asked questions

Everything you need to know about Frontline AI. Still have questions? Contact us.

How does Frontline AI work?

Frontline is an AI phone receptionist that answers your business calls 24/7. It uses advanced natural language processing to understand callers, answer questions, book appointments, and capture lead information. Complex calls can be transferred to you instantly.

Can I keep my existing phone number?

Yes! You can port your existing business number to Frontline, or we can provision a new number for you. Each location gets its own dedicated number with local area codes available.

How much does it cost?

Our Starter plan is $199/month for one location with one phone number. The Professional plan is $199/month base plus $75/month per additional location, supporting multi-location businesses with dedicated numbers and advanced analytics. Enterprise pricing is custom — contact our sales team.

Is there a free trial?

Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can cancel at any time during the trial with no obligation.

What happens if the AI cant handle a call?

You set the rules. When a call requires human attention — based on keywords, caller intent, or specific hours — Frontline seamlessly transfers the call to you or a team member. You're always in control.

How does multi-location support work?

Each location gets its own dedicated phone number, AI receptionist, and scheduling system. You manage everything from a single dashboard with unified analytics and reporting.

Can Frontline book appointments?

Absolutely. Frontline integrates with your calendar to show real-time availability, book appointments, send confirmations, and reduce no-shows with automated reminders.

Is my data secure?

Security is a top priority. All calls are encrypted in transit and at rest. We comply with industry-standard security practices and never share your data with third parties.

What industries do you support?

Frontline works great for auto repair shops, dental and medical practices, legal firms, real estate agents, fitness studios, beauty and wellness salons, and many more service-based businesses.

Can I customize the AI's responses?

Yes. You can train Frontline on your business specifics — services offered, pricing, hours, FAQs, and more. The AI learns your business voice and provides accurate, on-brand responses.

Still have questions?

We're here to help. Reach out and we'll get back to you within 24 hours.