Frequently asked questions

Frontline is an AI phone receptionist that answers your business calls 24/7. It uses advanced natural language processing to understand callers, answer questions, book appointments, and capture lead information. Complex calls can be transferred to you instantly.

Yes! You can port your existing business number to Frontline, or we can provision a new number for you. Each location gets its own dedicated number with local area codes available.

Our Essential plan starts at $129/month for one location with 24/7 call answering and calendar booking. The Pro plan is $179/month base plus $75/month per additional location, supporting multi-location businesses with dedicated numbers, multilingual support, and advanced triage. Enterprise pricing is custom for multi-shop networks. Special vertical pricing is also available for barbershops, massage clinics, car detailing, dental, and legal practices.

Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can cancel at any time during the trial with no obligation.

You set the rules. When a call requires human attention — based on keywords, caller intent, or specific hours — Frontline seamlessly transfers the call to you or a team member. You're always in control.

Each location gets its own dedicated phone number, AI receptionist, and scheduling system. You manage everything from a single dashboard with unified analytics and reporting.

Absolutely. Frontline integrates with your calendar to show real-time availability, book appointments, send confirmations, and reduce no-shows with automated reminders.

Security and privacy are top priorities. All call audio and transcripts are encrypted in transit (TLS 1.3) and at rest (AES-256-GCM). Data is strictly used to fulfill reception, intake, and calendar booking services. Voice processing is handled via enterprise sub-processors (LiveKit, Twilio, and Google Gemini API) with zero retention for public AI model training. We never sell your data or share caller records with unaffiliated third parties.

Frontline provides transparent AI caller disclosure greetings to comply with two-party consent regulations. Call logs, transcripts, and customer intake records are stored in your private tenant partition with customizable data retention and instant manual deletion controls.

Frontline works great for auto repair shops, dental and medical practices, legal firms, real estate agents, fitness studios, beauty and wellness salons, and many more service-based businesses.

Yes. You can train Frontline on your business specifics — services offered, pricing, hours, FAQs, and more. The AI learns your business voice and provides accurate, on-brand responses.